Policy

Coronavirus disease (COVID-19) Cancellation Policy

Bookings made BEFORE 18 March 2020

If you wish to cancel a tour due to travel restrictions or government advice regarding Coronavirus, we can provide the following options:

  • Rebook you to a date in the future.
  • Provide a gift voucher for the full amount paid. This gift voucher is valid for 3 years and can be transferred to other tours operated by Ocean Park, Shark Bay Dive and Shark Bay 4WD. These vouchers can also be transferred to other people if you wish to sell or gift them in future. Please contact us to arrange this.
  • Apply our cancellation policy (pre-coronavirus) to your booking.
  • Contact your travel insurance. If you booked prior to Coronavirus becoming a known event and before travel restrictions were put in place, you may be able make a claim under your travel insurance policy for the cost of the tour. We will assist you in any way we can with this.

What we cannot do:

  • Provide a full refund. If you are unable to visit Shark Bay or any area due to COVID19 and it’s related travel restrictions, please consider deferring your plans rather than cancelling them and take up our offer of a gift voucher that can be used up to 3 years in the future. By doing this, you are helping to ensure the small local businesses, tour companies and accommodation providers will still be here when we all get back on our feet and you are free to start exploring once again. This truly is a time to work together as one, look after each other and keep choosing kindness. We are all in this together.

Bookings made AFTER 18 March 2020

As Coronavirus (COVID-19) is a known issue, WE CANNOT OFFER ANY REFUNDS, if you cancel due to COVID-19 related restrictions. We can however rebook you a new date or provide a gift voucher valid for 3 years if your booking has to be cancelled due to COVID-19 restrictions. Please feel free to call us on 9948 1765 or visit our bookings website to view tour availability.

 

Cancellation Policy (pre-coronavirus)

  • For cancellations notified 30 days or more prior to activity date Shark Bay 4WD will provide a full refund minus a 10% booking fee;
  • For cancellations notified more than 8 days (but less than 30 days) prior to activity date Shark Bay 4WD will provide a 50% refund; 
  • For cancellations notified less than 8 days prior to activity date there will be no refund offered.
  • If you do not attend at the agreed date, time and place you may not be entitled to any refund. We reserve the right, when necessary, to alter routes, vehicles/vessels and times.

Bookings Policy

  • Minimum numbers are required for all tours. Shark Bay 4WD will endeavour to meet our required minimum numbers, if however we do not meet minimum numbers you will be offered a full refund or an alternative date.
  • If a tour is cancelled for any reason including for safety reasons or unsuitable weather conditions, this will be at the discretion of the driver. We will endeavour to notify you as soon as possible, you will be offered full refund or an alternative date.

Gift Voucher Policy (not including Coronavirus affected bookings)

Gift cards are treated as cash and cannot be replaced if lost or stolen. Gift Cards may only be used for purchases in Shark Bay 4WD or Ocean Park and cannot be returned or exchanged for cash. Gift Vouchers cannot be used to purchase gift vouchers. Gift Vouchers must be used within 12 months of purchase.