Policy

Cancellation Policy

- For cancellations notified 30 days or more prior to activity date Shark Bay 4WD will provide a full refund minus a 10% booking fee;

- For cancellations notified more than 8 days (but less than 30 days) prior to activity date Shark Bay 4WD will provide a 50% refund; 

- For cancellations notified less than 8 days prior to activity date there will be no refund offered.

- If you do not attend at the agreed date, time and place you may not be entitled to any refund. We reserve the right, when necessary, to alter routes, vehicles/vessels and times.

Bookings Policy

- Minimum numbers are required for all tours. Shark Bay 4WD will endeavour to meet our required minimum numbers, if however we do not meet minimum numbers you will be offered a full refund or an alternative date.

- If a tour is cancelled for any reason including for safety reasons or unsuitable weather conditions, this will be at the discretion of the driver. We will endeavour to notify you as soon as possible, you will be offered full refund or an alternative date.

Gift Voucher Policy

Gift cards are treated as cash and cannot be replaced if lost or stolen. Gift Cards may only be used for purchases in Shark Bay 4WD or Ocean Park and cannot be returned or exchanged for cash. Gift Vouchers cannot be used to purchase gift vouchers. Gift Vouchers must be used within 12 months of purchase.